You may return most new, unopened hardware items within 30 days of delivery for a full refund only if there is a default and we are notified within 48 hours of receiving your products with a restock fee of 15%. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) We do not offer any refunds on any of our Hemp Products due to them being consumables. If there is a problem with any product (Hemp or Hardware) you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a store credit if the situation is relevant.